Refund & Cancellation

The right described here comes out of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It belongs to consumers: people buying wholly or mainly outside a business, from a trader, under an agreement struck without the two of you meeting. Every order taken through this site qualifies, since all of them are settled by email.

Business buyers stand elsewhere, and the foot of this page says where. Nothing down there is dressed up as a statutory right, because none of it is one.

Should a sentence here read as narrowing what the Regulations or the Consumer Rights Act 2015 hand you, ignore the sentence: the statute wins and the rest of the page carries on.

What follows is the model wording the Regulations print for this situation. Two footnote choices have been resolved: the trader to contact, and the version of the deadline that belongs to a contract for services. The words themselves are untouched, spelling and punctuation included.

Two footnotes of my own on reading it. Delivery costs come to nothing here, since nothing is posted and no delivery is charged for. The form it calls attached is the one printed further down this page, and the same form travels with every written confirmation.

One rule the model text does not carry, and which cuts your way: a trader who never mentions this right at all watches the 14 days stretch into 12 months. Regulation 31 says so. You are being told here, and told again in the confirmation, because a right nobody hears about protects nobody.

You will not find a line anywhere on this site claiming that asking for an early start costs you the right to cancel, because that claim would be false. All 14 days remain yours. What an early start changes is arithmetic, not entitlement: cancel partway and you pay a share of the figure matching the work genuinely finished by the moment you said so, and the balance comes back.

That share is measured against the whole job rather than against an hourly rate nobody ever quoted. Running order agreed and four slides of twenty laid out means you owe roughly that much and not a penny beyond it, and the sum is shown to you in writing rather than announced as a conclusion.

If you would rather the clock ran first

Say so when you reply to the confirmation. Nothing then begins until the 14 days have gone, your package turnaround counts from the day after they expire, and your right to cancel stays whole and unspent throughout. It costs nothing and it is nobody's consolation prize; the Delivery & Service Terms page lists it as one of the three things that start the clock.

The shortest turnaround here is shorter than 14 days, so a deck can be finished and handed over while the cancellation period is still running. The Regulations let the right end in that situation, and they do it through two separate provisions that are often muddled together. They are not the same rule and they do not bite at the same moment.

Both statements are kept with your order, and the confirmation carrying them is emailed to you. Mislaid it? Ask and it is sent again.

Write to contact@slides.monster saying you are cancelling. An email does it; so does a letter; so does the form below. None of the three is compulsory and no particular phrasing is required. Quoting the reference from your confirmation spares everyone a round of questions, but leaving it out takes nothing away from the cancellation.

Timing is about sending, not about reading. A notice sent before the period expires counts, even if it is opened afterwards.

Letters reach Anastasiia Paziuk trading as Slides Monster at Flat 5 Alexander Court, 24 Smyth Rd, Bristol BS3 2BL. For anything with a deadline attached email is the safer route, since you keep proof of the day it left.

Every cancellation is acknowledged in writing inside one working day, setting out what had been done, what if anything is payable for it, and when the money returns.

Below is the model form Schedule 3 sets out. Use it if you want to; a sentence in an email achieves precisely the same thing. The alternatives marked with an asterisk are left in as the Schedule prints them, for you to strike out whichever does not apply to your order.

Money goes back without undue delay and inside 14 days of my being told you are cancelling, by whatever means you paid unless you expressly agree to another, and with no charge of any kind for making the refund. Regulation 34 sets that out, and nothing on this site shortens it.

Where work had begun at your express request, the proportion covering what genuinely got done is kept and the remainder returns. Where nothing had begun, everything returns. No administration fee, no booking charge, no non-refundable deposit: none of those exist here.

A draft or a finished deck already in your hands stops being yours to use. The licence in the Terms of Service arises only once the agreed figure has been paid in full, and after a cancellation it has not been - what you paid was for the work done, not for the right to keep presenting the slides. So stop using them and delete the files.

No phrase such as "no refunds" or "all sales are final" appears anywhere on this site. Neither would be enforceable if it did.

Cancelling answers a question about how you bought. What follows answers a question about the deck. The two sit side by side and using one leaves the other intact.

Where a service falls short of reasonable care and skill, section 55 of the Consumer Rights Act 2015 lets you demand it be performed again, and section 56 lets you claim a reduction in price where a repeat is impossible or cannot be done in reasonable time. Where the delivered deck counts as digital content and is faulty, mis-described or unfit for a purpose you named before buying, sections 43 to 45 offer repair or replacement first, then a price reduction or a refund if that does not settle it.

Realistically the first move is neither. Say what is wrong, quoting your reference, to contact@slides.monster, and expect an answer within five working days.

None of these rights is excluded or trimmed anywhere on this site, and nothing in the Terms of Service reaches them. Responsibility for death or personal injury caused by negligence is not excluded either; section 65 of that Act puts it out of reach.

Buying for a business puts the 14-day right out of your reach. It is a consumer right, and pretending otherwise would be inventing one. What you get instead is written into the confirmation, and it runs like this.

• Cancel in writing before the running order has been agreed and everything paid comes back in full.
• Cancel in writing after that and a proportion matching the work already done is kept, with the balance returned inside 14 days.
• Once a deck has been delivered in full the figure is payable in full, and anything wrong with it is handled as a fault rather than as a cancellation.

Terms the Supply of Goods and Services Act 1982 implies into a business contract, reasonable care and skill among them, are not excluded.