Delivery & Service Terms

Whichever package you buy, the same pair comes back: an editable PowerPoint file (.pptx) and a PDF of the same deck. No printing, no binding, no envelope, and therefore no delivery charge and no waiting on a courier.

• An editable PowerPoint file (.pptx), built on slide masters so that later edits keep the style
• A PDF of the same deck, for sending on and for printing
• Both supplied by email, or by a link where the files are too large for a mailbox

Files go to whichever address you put in the brief, unless you name a different one in writing. Too large for a mailbox and they go as a link instead, live for 30 days from the day it is sent. Ask afterwards and it is issued again free of charge for as long as the files are still held, and how long that is appears on the Privacy Policy page.

A deck counts as finished when it answers three things: the running order settled with you before layout began, the material you sent, and the package you bought as it is described on the Packages page. Those three are the specification, and all three exist in writing before a single slide is laid out.

Turnaround runs in working days, and the count waits until every one of these is true:

1. the figure named in your written confirmation has been paid;
2. the material has arrived in full: source file, settled wording, the charts, and whatever brand material you said you held;
3. where you asked that nothing begin until your cancellation period had expired, that period has expired.

Whichever lands last sets day zero, and you are told in writing which day that was. Nothing is left to be deduced from a timestamp.

Ten Slide Refresh

4-5 working days, for up to 10 slides with one round of changes included.

Business Presentation

6-8 working days, for up to 20 slides with two rounds of changes included.

Extended Presentation

9-12 working days, for up to 35 slides with two rounds of changes included.

Working days run Monday to Friday and skip bank holidays in England and Wales. A deck past the published packages carries its own turnaround, quoted in writing.

Needing a particular date rather than a count of days is fine, but say so in the brief. The reply will either accept that date in writing or tell you plainly that it cannot be met. Taking work on and hoping is not among the options.

The clock ticks while the deck sits with me and stops while it sits with you. Asking in writing for something the next slide depends on pauses it: a chart that never came, a logo in a form that can actually be used, a decision about the running order, an answer to a question that blocks the page.

It restarts on the working day after your answer lands. Nothing is charged for a pause and none of it counts against you; a day spent waiting simply is not a day spent laying out slides.

What does not pause it

Anything at this end. A full week, an illness, another deck running late: all mine to solve, not yours to absorb. Where a date agreed in writing looks at risk for a reason here, you hear about it the moment it is known, not on the morning it was due.

A package turnaround covers laying the deck out plus the rounds that package includes: Ten Slide Refresh, one round of changes; Business Presentation, two rounds of changes; Extended Presentation, two rounds of changes.

• A round of changes is one collected set of corrections, sent at once, measured against the running order agreed before layout started.
• Corrections sent one at a time over a fortnight are collected into the round they belong to. What makes a round finish is you saying it is finished.
• Moving type, colour, spacing, the order of slides and the wording already on a slide are all corrections, and they belong to the rounds your package includes.
• Adding slides past the count the figure was worked out from, adding charts past the number your package covers, or replacing the agreed running order with a different one is new work. Each is quoted in writing before anything moves.
• Want more rounds than the package carries? They can be arranged, priced in writing before anything moves.

Corrections that fall inside your package come back within two working days of a round being sent. What counts as a round and what counts as new work is set out at greater length on the How it works page and in the Terms of Service; all three read from one list, so all three say the same thing.

Nothing there when it should be? Write to contact@slides.monster with the reference from your confirmation and the date you were promised. An answer comes inside one working day saying where the deck is and when it will reach you.

Two things worth checking first, because both are quick: the spam folder, and whether the address you gave belongs to an employer whose mail server strips attachments. Mention the second in your message and the files can be re-sent as a link straight away.

If it is genuinely late

Consumers have a statutory backstop here. Where no time was agreed, section 52 of the Consumer Rights Act 2015 requires the work to be done within a reasonable time, and section 56 of that Act gives you the right to a reduction in price where it is not. Section 54(7) leaves your other remedies intact on top of that, including the general right to treat a serious breach as bringing an agreement to an end and to recover money paid for work never done.

On top of the statute, this is a term of the agreement itself: where a date has been agreed with me in writing and that date is missed for a reason at my end, you may end the order by writing and be repaid in full for everything not yet done. That is a promise made here rather than one the Act extracts, and it is meant to save the argument about whether a delay was serious enough.

A few things a deck may need are neither included nor marked up and passed on. Where they are needed you buy them yourself, in your own name, and what you buy stays yours:

• a licence for a typeface your brand relies on, where you do not hold one already;
• a licence for a photograph, an illustration or an icon set belonging to somebody else;
• a template or a stock deck, where you want one used as a starting point;
• printing, binding and postage, none of which is arranged from here.

Where a brand typeface cannot be licensed at all, a near substitute is proposed, agreed with you before layout starts, and named in the delivered deck so that nobody discovers it months later.

The remainder of what sits outside a package is listed here and again in the Terms of Service:

• Writing or rewriting your copy. The words are placed as supplied.
• Analysing your data, checking your figures or working out what they mean. A deck is laid out from conclusions you have already reached.
• Building a chart from raw numbers. Charts are restyled where they already exist, and where they do not, making one is quoted separately in writing.
• Translating or proofreading the text on the slides.
• Sourcing photographs or illustrations, or buying stock, font or template licences on your behalf.
• Animation, video editing, voice-over and anything that turns the deck into a film.
• Rehearsing, presenting or speaker coaching.
• Printing, binding and postage. Nothing is posted.

Every figure is in pounds sterling (GBP) and priced by the project. What your confirmation names covers the whole of the work described in it, and the document repeats the figure before asking for anything. Nothing is added to it afterwards: no handling charge, no delivery charge, and no surcharge for paying by card.

Published figures run Ten Slide Refresh at £180, Business Presentation at £340, Extended Presentation at £560, each per project.

Payment answers to the written confirmation and travels by whatever method that document names. There is no basket here and no card field, because a made-to-order deck has its scope settled in writing long before money moves. Card details, where you pay that way, go straight to the payment provider named in the confirmation and are handled by them alone; they are never seen, received or stored at this end.

Cancelling, and what becomes of money already paid, lives on the Refund & Cancellation page.

Trouble with a delivery goes in writing to contact@slides.monster, quoting the reference from your confirmation. Replies come within five working days; where the answer needs longer you are told so, with the reason and a date.

Letters reach Anastasiia Paziuk trading as Slides Monster at Flat 5 Alexander Court, 24 Smyth Rd, Bristol BS3 2BL, though email moves faster: that address serves papers rather than staffs a desk. This business has no telephone number.

What to have in front of you is short, and it matches what the brief asked for: how many slides, the source file, brand materials, when you need it.